Dynamic Fintech Complaint Dashboard

A dynamic fintech complaints dashboard that provides real-time insights into customer complaints and enhance complaints resolution process.

About Project

Dashboard provides real-time updates on KPIs related to complaints that address customer issues promptly, improve customer satisfaction, and reduce dispute rates.

Key Features of the dashboard

  • Total Complaints: KPI for overall complaint volume

  • Timely Response: KPI tracking response time compliance

  • In Progress: KPI shows ongoing complaint resolutions

  • Dispute Rate: Metric indicating the percentage of disputed complaints

  • Resolved at No Cost: KPI displaying cost-free complaint resolutions

  • Complaints by Issue Type: Chart categorizing complaints by types

  • Complaints by Media/State/By Product: Visualizations breaking down complaints by media, state, and product

  • % Consumer Disputed: Pie chart illustrating the percentage of customers who disputed complaints

Key Features of the dashboard

  • Total Complaints: KPI for overall complaint volume

  • Timely Response: KPI tracking response time compliance

  • In Progress: KPI shows ongoing complaint resolutions

  • Dispute Rate: Metric indicating the percentage of disputed complaints

  • Resolved at No Cost: KPI displaying cost-free complaint resolutions

  • Complaints by Issue Type: Chart categorizing complaints by types

  • Complaints by Media/State/By Product: Visualizations breaking down complaints by media, state, and product

  • % Consumer Disputed: Pie chart illustrating the percentage of customers who disputed complaints

Key Features of the dashboard

  • Total Complaints: KPI for overall complaint volume

  • Timely Response: KPI tracking response time compliance

  • In Progress: KPI shows ongoing complaint resolutions

  • Dispute Rate: Metric indicating the percentage of disputed complaints

  • Resolved at No Cost: KPI displaying cost-free complaint resolutions

  • Complaints by Issue Type: Chart categorizing complaints by types

  • Complaints by Media/State/By Product: Visualizations breaking down complaints by media, state, and product

  • % Consumer Disputed: Pie chart illustrating the percentage of customers who disputed complaints

Key Features of the dashboard

  • Total Complaints: KPI for overall complaint volume

  • Timely Response: KPI tracking response time compliance

  • In Progress: KPI shows ongoing complaint resolutions

  • Dispute Rate: Metric indicating the percentage of disputed complaints

  • Resolved at No Cost: KPI displaying cost-free complaint resolutions

  • Complaints by Issue Type: Chart categorizing complaints by types

  • Complaints by Media/State/By Product: Visualizations breaking down complaints by media, state, and product

  • % Consumer Disputed: Pie chart illustrating the percentage of customers who disputed complaints

Client

Fintech Company

Client

Fintech Company

Role

Tableau Developer

Role

Tableau Developer

Services

Data Visualization, Dashboard creation

Services

Data Visualization, Dashboard creation

Tableau Project

Tableau Workbook

Tableau Project

Tableau Workbook

Data

Datset Link

Data

Datset Link

"Client's complaint management process improved through real-time updates vai comprehensive KPI monitoring, and prompt issue resolution. This led to improved customer satisfaction, reduced dispute rates, streamlined complaint resolution"

Waqas Ahmad – Tableau Developer

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©2023 Designed by Waqas Ahmad

Going up?

Let's collaborate and bring your vision to life!

Upwork

Github

©2023 Designed by Waqas Ahmad

Going up?